Secor Chrysler Dodge Jeep & Ram — Establishment and car dealer at 409 Broad Street, New London, Connecticut.

Be very careful with these people, get everything in writing. I say this as a result of my experience with them as related below.

I bought a used car, a 2012 Charger R/T Max AWD, from this dealer in September, 2014. At that time, the salesman, Al Morse, told me that the car had been originally purchased and serviced at Secor, had no known mechanical issues or any accident history, a claim buttressed at that time by an AutoCheck report, and, further, that it had been traded in by a local customer who simply wanted a new model Charger.

In early July, 2017 I began considering either selling or trading in this vehicle and, by way of preliminary preparation, performed a Carfax VIN based inquiry as to its value. The resulting report listed a severely reduced value for to this vehicle's due to an accident history. I then ordered a full Carfax report for this vehicle and was surprised to read that it had been in 2 reported accidents in 2013. Carfax, when contacted, told me that there was no error in their information and refused to disclose the particulars of these 2 claimed accidents.

At this point, frustrated, I reached out to Secor and waited for their help. Initially, one John McCarthy of Secor Dodge responded that he had contacted the prior owner who had admitted that this vehicle had been involved in an accident prior to its sale to me, but that the accident was minor and only resulted in the repainting of the vehicle's bumper. Mr. McCarthy then promised to get back to me after first consulting with his superiors. No further communication from Mr. McCarthy was forthcoming, for some unknown reason.

After some prodding, including writing a review of this dealership and contacting FiatChryslerAmerica, I did eventually hear from one Paul Holden of Secor who stated that Secor had no knowledge of the accident and/or resulting repair history of this vehicle prior to their reselling of this vehicle to me.

Holden further characterized the prior owner is "a reputable local business person" and characterized the damage resulting from the one now admitted prior accident as "minor" reportedly requiring just some repainting of a bumper.

Honestly, I would be happy to trust Mr. Holden and Secor on this, but Carfax won't amend their report based on what is at least double hearsay. Nor will any other party offer me anything but a reduced trade in value or purchase price for this car based upon his assertions alone.

In order to verify Secor's assertions, it would be very helpful if they were willing to help me secure a copy of the accident report and or repair order stemming from this or any other "minor" accident that this vehicle was in before I purchased it. I would be happy to trust Mr. Holden and Secor but need to be able to verify the claims that they've made ostensibly on behalf of their other customer who, apparently owns a local auto body and sales company registered with the State of Connecticut.

I can understand Secor's defense of their dealership and admire their loyalty to their other, "reputable" customer. But, in the absence of the production of a copy of the accident report arising from the admitted incident, and one surely exists and is the basis of Carfax's report, I must question the true basis of their apparent and ongoing refusal to help this customer correct a problem not of my making.