Staples — Establishment, electronics store, home goods store and furniture store at 292 U.S. 1, New London, Connecticut.

I've been a costumer of staples for over 10 years, my review is not about the actual store, is about the very unprofessional General manager Jenn....I'm very disappointed about the way I was treated by her at the Staples located in New London Connecticut today, I have never felt so discriminated against, accused and offended like I felt after she made such disgusting comments. All because I lost my receipt .I can't believe a general manager would talk to me that way in front other costumers, completely unacceptable. I went to the store to return a pack of W2 forms that I bought for my employees but that I didn't need any more, the pack was in good condition, never opened, when I arrived I told the cashier that I had lost my receipt, he asked me if I remeber if it was paid in cash or with a card, I told him that was about 20 days ago and I was not sure..he checked under my debit card and my rewards card and told me that per his manager I can't return it since they can't find the transaction , I asked if I could just get store credit and he said that his manager say no. I left the store and I was in my car checking the staples return policy, it states that without a receipt, I could get a store credit, so I walk back to the store and asked to talk to the manager, the cashier told me that she was on phone but that she will be out soon. When she came out I informed her that I was reading the return policy and according to the policy I could request to have a store credit, she told me that the item could be a stolen item from the store and basically implied that I was trying to get the money and that those forms are expensive, she was accusing me of stealing! , again all because I didn't have the receipt with me and they were not able to locate the transaction the first time, I told her that her comments were very inappropriate, I told her that i have a Job and I own a local restaurant, i don't have the need or that mentality to steal, she walked away then returned asking me if I remember the date of the purchase and walk away again, I was very upset, I told her that if she was not able to find the cash transaction, Im sure that was under the card ..finally she took the card and she found my purchase, returned my money with a very bad attitude and not once apologized or said sorry for the uncomfortable experience. People like her should look for another job, she doesn't know anything about proper costumer service or manners.

always easy in and out. almost always have what I need.